Refund policy

 Alo Organics Return and Refund Policy

Thank you for choosing Alo Organics. Please take a moment to review our comprehensive return and refund policy:

1. Returns:

  • We accept returns within 30 days of purchase for items that are defective or damaged upon receipt.
  • To qualify for a return, the item must be unused, unworn, and in its original condition with tags attached.
  • Minor blemishes or imperfections that do not affect the functionality of the product do not qualify for a return.

2. Refunds:

  • Refunds are issued only for defective or damaged items.
  • We do not offer refunds for incorrectly chosen sizes. While we provide sizing advice, it is the customer's responsibility to ensure the correct size is selected before purchase.
  • Products purchased in error (misorders) may be eligible for order adjustment if they have not been processed for shipment.

3. Process for Returns and Refunds:

  • To initiate a return, please contact our customer service team at aloorganics@outlook.com within 30 days of receiving your order. Please provide your order number and details about the issue with the item.
  • Our customer service team will provide instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Inspection and Refund Processing:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original method of payment within a reasonable timeframe.

6. Contact Us:

  • If you have any questions about our return and refund policy, or if you need assistance with sizing before making a purchase, please contact us at aloorganics@outlook.com

At Alo Organics, we are committed to providing quality products and exceptional customer service. Thank you for understanding our policies, which help us maintain the standards that our customers expect.