Shipping policy


Porto Collective Shipping Policy

Thank you for shopping with Alo Organics! Here’s everything you need to know about our shipping policies:

1. Processing Time:

  • Orders typically take 1-3 business days to process before shipment.
  • Please note that orders are not processed on weekends or holidays.

2. Shipping Times:

  • Once shipped, orders generally arrive within an average of 20 business days.
  • Delivery times can vary between 3 to 30 business days depending on your location and courier efficiency.
  • We do not guarantee delivery dates as shipping times may be affected by unforeseen circumstances.

3. Shipping Methods:

  • We offer standard shipping for all orders.
  • Expedited shipping options may be available at checkout for an additional fee.

4. Tracking Orders:

  • A tracking number will be provided once your order has been shipped.
  • You can track your order status through our website or directly with the courier.

5. Shipping Costs:

  • Shipping costs are calculated at checkout based on your location and the weight of your order.
  • We offer free standard shipping on orders over $100 within the contiguous United States.

6. International Shipping:

  • We ship internationally to select countries. Shipping costs and delivery times may vary.
  • Customers are responsible for any customs duties, taxes, or fees levied by their country’s customs department.

7. Lost or Damaged Packages:

  • Once we transfer your package to the courier, any loss or damage is the responsibility of the courier.
  • Please contact the courier directly to file a claim for lost or damaged packages.

8. Address Accuracy:

  • Please ensure your shipping address is accurate and complete to avoid delays or misdeliveries.
  • Porto Collective is not responsible for orders shipped to incorrectly entered addresses.

9. Shipping Restrictions:

  • Some items may have shipping restrictions due to size, weight, or regulatory limitations.
  • We will notify you if any items in your order cannot be shipped.

10. Holiday Shipping:

  • During peak seasons and holidays, shipping times may be longer than usual due to high order volumes and courier delays.

11. Changes to Shipping Policy:

  • Alo Organics reserves the right to update or modify this shipping policy at any time without prior notice.
  • Changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our shipping policy, please contact our customer service team.